Question 1

What is EZR?

Accepted Answer

EZR provides professional executive assistants to handle administrative tasks, freeing up your time to focus on growing your business.

Question 2

How does an executive assistant differ from an in-house employee?

Accepted Answer

An executive assistant works remotely and is more cost-effective since you don’t pay for benefits, taxes, or office space.

Question 3

What industries does EZR specialize in?

Accepted Answer

We serve small businesses, real estate professionals, behavioral health practices, and other service-based industries.

Question 4

Do I need to sign a contract?

Accepted Answer

Yes, we require a service agreement to ensure clarity on tasks, hours, and payment terms.

Question 5

Can I customize the tasks my executive assistant performs?

Accepted Answer

Absolutely! We tailor our services to fit your specific needs.

Question 6

Do you offer support for specialized tools or software?

Accepted Answer

Yes, our EAs are trained on popular tools like Google Workspace, Zoom, EHR systems, and project management software

Question 7

Do you provide cold calling or sales services?

Accepted Answer

No, we currently exclude cold calling from our service offerings.

Question 8

How much do your services cost?

Accepted Answer

Our rates start at $15/hour, with packages available for different levels of support.

Question 9

Are there any setup fees?

Accepted Answer

Yes, we chare an onboarding fee based on the package that you choose. Additional services or custom solutions may incur extra charges, which are always communicated upfront

Question 10

Do you offer discounts for long-term commitments?

Accepted Answer

Yes, we offer discounted rates for clients who commit to annual packages.

Question 11

How do I pay for services?

Accepted Answer

Payments can be made via invoice, with options for monthly or bi-weekly billing.

Question 12

How are your virtual assistants trained?

Accepted Answer

Our VAs go through rigorous training in administrative tasks, client communication, and industry-specific tools.

Question 13

How do I communicate with my virtual assistant?

Accepted Answer

Communication is done via email, chat, or scheduled video calls, depending on your preference.

Question 14

What are the working hours of your virtual assistants?

Accepted Answer

Our VAs work flexible hours to accommodate your needs, including different time zones.

Question 15

Can I request a dedicated VA for my business?

Accepted Answer

Yes, we assign a dedicated VA to ensure consistency and familiarity with your business

Question 16

What if I’m not satisfied with my virtual assistant?

Accepted Answer

Your satisfaction is our priority. We will work with you to resolve any concerns or assign a new VA if needed.

Frequently Asked Questions (FAQs)

You asked, We answered (FAQ)